Welcome

✅ Online Services: Start Guide

You can use Online Services to view invoices, payment history, property taxes, water usage, pet licenses, setup e‑billing and make payments.

Before you start (have this ready)

  • Account Number and Access Code / PIN (shown on your bill/notice)
  • Don’t have your Account Number or Access PIN?  Call the Town Office:  1-780‑826‑3496
  • Email address

Username rules:

  • Minimum 5 characters
  • No spaces
  • Only special character allowed is a period (.) (example: john.smith)

Password rules:

  • Minimum 8 characters
  • Must include at least one special character (example: @ ! $ * #)

 

🆕 Get Started!

Step 1 — Start from the Sign Up page (also found under Quick Links).

  1. If you do not have a profile, select Show Me How under the Sign Up page.

Step 2 — Choose what type of account you are adding

  1. On the screen titled “What type of Account are you trying to add?”
  2. Open the Select Account Type dropdown.
  3. Choose the account type you need (example shown: UB – Utility Billing).

Step 3 — Enter Account Number and Access Code / PIN

On the Add [Account Type] Account section:

  1. Enter the Account Number
    • The screen shows the Account Number split into multiple boxes (enter each part in the matching box).
  2. Enter the Access Code / PIN in the Access Code / Pin field.

Step 4 — Set notification and online viewing preferences

If you want email alerts or online billing options, choose any that apply:

  • Please Notify me by Email that my Utility Bill is Ready
  • I will View my Utility Bill Online
  • Attach a PDF Copy of the Utility Bill to the Email

Tip: If you select options that send email, you’ll need to verify your email address in the next step.

Step 5 — Verify your email

If the page shows Email Address, Send Verification Email, and Verification Code:

  1. Enter your Email Address.
  2. Select Send Verification Email.
  3. Check your inbox for the verification message.
  4. Enter the Verification Code into the Verification Code field.

 ⚠️ The verification code is valid for 15 minutes.

Step 6 — Create your personal access profile (username + password)

After your account details are entered, the page shows:
“Just a couple more steps to set up your personal access profile for the site.”

Complete these fields:

  1. Username (follow the rules: 5+ characters, no spaces, period allowed)
  2. Email Address
  3. Verification Code
  4. Password
  5. Confirm Password

Step 7 — Save

  1. Select Save to finish.
  2. After saving, you should be brought to the Account Management page.

 

➕ Adding Additional Accounts (after you already have a profile)

Step A — Go to Account Management

  1. Log in to Online Services.
  2. Open the page titled Account Management (this is where linked accounts are listed).
  3. Confirm you are on the page that shows:
    • Accounts table (your existing linked account(s)), and
    • Need to Add an Account? section underneath.

Step B — Choose the account type to add

  1. Under Need to Add an Account?, open the Select Account Type dropdown.
  2. Choose the type of account you want to link (example shown: PT – Property Taxes).

After selection, the page displays an Add [Account Type] Account section.

Step C — Enter account details (example shown: Property Taxes)

In the Add PT Account section, fill in:

  1. Jurisdiction
    • Select 000‑BONNYVILLE (as shown in the screenshot).
  2. Roll
    • Enter the Roll number for the property tax account.
    • Tip (common rule): If your roll number is printed with leading zeros, enter it exactly as your Town’s instructions specify (require dropping the first three zeros).
  3. Access Code / Pin
    • Enter the Access Code/PIN for that roll/account.

Step D (Optional) — Set preferences and email verification (if you use email features)

The form includes checkboxes and email fields such as:

  • Notify me by Email…
  • I will View … Online
  • Attach a PDF Copy … to the Email
  • Email Address
  • Send Verification Email
  • Verification Code

If you select any email/PDF options:

  1. Enter your Email Address.
  2. Click Send Verification Email.
  3. Check your inbox for the code.
  4. Enter the code in Verification Code.

If you don’t choose email/PDF options, guests may not need to do the verification step (depending on how your system is configured).

Step E — Save the new account

  1. Click Save (bottom of the form).
  2. You should return to (or remain on) Account Management, and the new account should now appear in the Accounts list as Linked.